Online Payment Refund Policy
By using this site, you understand that all payments processed by Patterson, Hardee & Ballentine, PC (PHB) are for accounting services performed by our firm. Our firm provides services which are paid for at the completion of said service. In some cases, a retainer or service deposit are required before services are performed.
Patterson, Hardee & Ballentine, PC may issue a requested refund of a payment made via a debit/credit card payment for the following reason:
- Customer transaction error, such as a payment being made for more than intended ($1000.00 instead of $100.00)
- Duplicate payment
- Service was not performed for which a retainer or service deposit was received.
- PHB recognizes an error was made, after payment was received, in either our work product or billing process, and therefore an adjustment needs to be made to a client’s account.
Refund requests may be made by contacting our office via email, USPS mail or calling (615) 750-5537. We suggest you first discuss the situation with the employee with whom you usually deal directly. If the situation is not resolved, then please contact our Office Manager.
After receipt of a request for refund, PHB will research the issue upon which the refund is requested. All refunds, when deemed credible, will be made via bank check within 15 days and mailed to the address we have on file.
If you make a fraudulent claim of unauthorized card usage, we will report this to the credit card services. This report may result in cancellation of your card services, put negative information on your credit report, and create possible criminal charges that may be filed against you.
Patterson, Hardee & Ballentine, PC reserves the right to modify this Refund Policy at its discretion, or against any client it believes is abusing this policy. Any such revision or change will be binding and effective immediately after posting of the revised Refund Policy on our website. It is the client’s obligation to review our refund policy for any such revisions.